At CORANECA, we are dedicated to providing a seamless shopping experience. Please read the following information to understand how our shipping process works.
1. Shipping Destinations
We currently ship within the United Kingdom.
International shipping options may be available in the future; please check back for updates.
2. Shipping Methods and Delivery Times
We offer standard shipping for all orders.
Standard Shipping: Delivery typically takes 3-5 business days from the date of dispatch.
Please note that delivery times may vary based on your location and any unforeseen courier delays.
3. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays via email.
4. Shipping Costs
Shipping costs are calculated based on the total weight and dimensions of your order and will be displayed at checkout.
We occasionally offer free shipping on orders over a certain amount during promotions, which will be indicated on our website.
5. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number to monitor your shipment in real time.
If you do not receive your tracking number within 48 hours of placing your order, please contact us at info@coraneca.co.uk.
6. Missing or Delayed Shipments
If your order has not arrived within the expected time frame, please check your tracking information or contact our customer service team at info@coraneca.co.uk for assistance.
For delayed shipments due to unforeseen circumstances (e.g., weather, courier issues), we appreciate your patience and understanding.
7. Incorrect Shipping Information
Please ensure that all shipping details are accurate at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete information.
If you realize an error in your shipping details, contact us immediately at info@coraneca.co.uk to rectify the issue.
8. Lost or Stolen Packages
CORANECA is not responsible for lost or stolen packages once they are marked as delivered by the courier.
If your package is missing, please contact the courier with your tracking number for further assistance.
9. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order at info@coraneca.co.uk with photos of the damage, and we will work to resolve the issue.
If you have any further questions regarding our Shipping Policy, please reach out to us at info@coraneca.co.uk.
